24/7 Emergency Plumbing

Plumbing emergencies don't keep business hours. A burst supply line at 2 a.m., a sewer backup during Thanksgiving dinner, a water heater flooding the garage on a Sunday — we answer the phone, we dispatch a real technician, and we get there.

What we handle

• Burst or frozen pipes actively leaking into the house
• Major supply leaks where the main shutoff isn't holding
• Sewer backups coming up through tubs, showers, or floor drains
• Overflowing toilets that won't stop even with the supply shut off
• No water to the house at all
• Water heater failures that are leaking or steaming
• Gas leaks — stop, get out of the house, call the gas company first, then us
• Commercial emergencies where you can't open tomorrow without plumbing

Signs it's an emergency

• Water is actively coming out of a pipe or fixture and you can't stop it
• You've shut the main off and there's still water running somewhere
• Raw sewage is backing up into the living space
• You smell gas anywhere inside or near the meter
• A water heater is leaking hot water or making sounds it's never made
• Temperatures are below freezing and a pipe has split
• Your business can't operate until this is fixed

How we do it

1. Answer the phone. A real person, not a call center routing you somewhere else
2. Triage on the call. We'll walk you through shutting off the main, the gas, or the fixture supply so the damage stops while we're en route
3. Dispatch the tech closest to you with the right truck for the problem
4. Stabilize first — stop the water, stop the damage, then diagnose
5. Give you a clear plan before the full repair. In an emergency some work is temporary to get you through the night, with a permanent fix scheduled next

Residential, commercial, or new construction

Emergency calls come from everywhere — homeowners, landlords, restaurants that can't open without hot water, daycares that can't operate with a sewer backup. We prioritize losses in progress (active flooding, no water, health hazards) and schedule the rest honestly. New construction sites occasionally need us too when a line gets cut by another trade.

Why call Prestige

You're not getting an answering service — you're getting a small Jonesboro crew that will actually show up. We quote the work before we do it even in emergencies, we're licensed and insured in Arkansas, and we don't treat a 1 a.m. call as an excuse to pad the bill. Save the number before you need it. Call any hour.